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Progress needn't obliterate the past
"Our phone lines are busy, please go to www.blah blah", "You'll get the information on my Facebook page", "To access this offer, log on to . . .", "Please send your application online to . . .", "Simply text 1111 to . . .".We can't hold back time. We can't limit progress. We wouldn't want to restrain developers and scientists and technicians any more than we would have wanted to stop the invention of the wheel. But if we care about people, we have to retain old-fashioned alternatives as long as folk need them, especially old folk who can't be expected to stay at the cutting edge.You're young, you take it for granted, you write it off as progress and think...
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